The final extension of Teleprime’s long list of support services – Maintenance contracts provide the ultimate network service :
- 24×7 Telephone or Email Access
- Service level assignment to get the right support for the request
- Structured escalation process ensuring your network condition is properly addressed
- Priority Access to repair and replacement network equipment
- Access and supply of supplemental items, upgrades, releases
- On-site support (1 trip if necessary)
- Seamless support – Teleprime monitors all third party activities until the maintenance item is closed.