The final extension of Teleprime's long list of support services - Maintenance contracts provide the ultimate network service :

  • 24x7 Telephone or Email Access
  • Service level assignment to get the right support for the request
  • Structured escalation process ensuring your network condition is properly addressed
  • Priority Access to repair and replacement network equipment
  • Access and supply of supplemental items, upgrades, releases
  • On-site support (1 trip if necessary)
  • Seamless support - Teleprime monitors all third party activities until the maintenance item is closed.