VoIP IP- PBXs

Quadro2x2



The Quadro2x2 was designed for small offices or self-sufficient branches with as many as 26 individuals. The price point makes it affordable for even home offices or teleworkers.

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Quadro2xi



The Quadro2xi is an almost identical cousin to the 2x, but substitutes an ISDN high-speed, high-bandwidth connection for the regular phone port. An ISDN line offers a step up in WAN performance over DSL connections and the ISDN SO port accepts analog voice and other activity (fax, etc.).

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Quadro4L



Any business with communication needs requires a phone system with the same reliability and clarity of a large enterprise product. The Quadro4L was designed with those requirements as primary attributes and is the main focus of all Teleprime solutions. No matter the size of the customer, a company needs a solution that will provide a premium level of service every day on every call. In addition to superb quality, the Quadro4L offers a wide range of features including unified messaging, auto attendant, call relay, call queuing, fax to email, life line port and key system emulation.

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Quadro4Li



The Quadro4Li is ideal for the small businesses which require Key System or IP PBX features. Out of the box, the Quadro4Li can support 10 IP Phones and can expand to 18 total IP Phones while in PBX Mode. The four ISDN BRI lines can be used or an Internet Service Provider for local termination and calling. It economically delivers a wealth of IP PBX features and Key System benefits. Voice mail, auto attendant, on-hold music or messaging, caller ID with distinctive ringing, call pickup, paging and intercom and many others are built-in.

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QuadroM8L



The target market for the QuadroM8L is for offices of 32-98 users supporting up to 45 concurrent calls with a high demand for IP Phone users. This solution can offer the smaller offices to advanced features only available on the QuadroM32x. These features include Automatic Call Distribution (ACD) for call centers, audio conferencing, call recording and barge-in features. Advanced features are purchasable items, so customers can choose what they pay for instead of being locked into a one-size-fits-all solution. Even though the QuadroM8L is designed for medium-sized offices, the new owner can be comfortable knowing they are using an enterprise-grade solution backed by Teleprime's support and guaranteed reliability.

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QuadroM12Li



The target market for the QuadroM12Li is for offices of 32 98 users supporting up to 45 concurrent calls with a high demand for IP phone users. This solution can offer the smaller offices advanced features previously only available on the QuadroM32x. These features include Automatic Call Distribution (ACD) for call centers, audio conferencing, call recording and barge-in features. Advanced features are purchasable items, so customers can choose what they pay for instead of being locked into a one-size-fits-all solution. Even though the QuadroM12Li is designed for medium-sized offices, the new owner can be comfortable knowing they are using an enterprise-grade solution backed by Teleprime's support and guaranteed reliability. The QuadroM12li is equipped with six (6) ISDN BRI ports for foreign markets, not including North America. The ISDN BRI ports support NT and TE selectable mode options.

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QuadroM26x



The target market for the QuadroM26x is for offices of 42-106 users supporting up to 45 concurrent calls. This solution offers more analog phone support for smaller offices and allows users to take advantage of advanced features normally only available on the QuadroM32x. These features include Automatic Call Distribution (ACD) for call centers, audio conferencing, call recording and barge-in features. Advanced features are purchasable items, so customers can choose what they pay for instead of being locked into a one-size-fits-all solution. Even though the QuadroM26x is designed for medium-sized offices, the new owner can be comfortable knowing they are using an enterprise-grade solution backed by TelePrime's support and guaranteed reliability.

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QuadroM26xi



The QuadroM26xi is intended for offices of 42-106 users supporting up to 45 concurrent calls. This solution offers more analog phone support for smaller offices and allows users to take advantage of advanced features normally only available on the QuadroM32x. These features include Automatic Call Distribution (ACD) for call centers, audio conferencing, call recording and barge-in features. Advanced features are purchasable items, so customers can choose what they pay for instead of being locked into a one-size-fits-all solution. Also included with the system is support for HD audio, point-to-point video and other desktop productivity tools. The QuadroM26xi is equipped with six (6) ISDN BRI ports for foreign markets, not including North America. The ISDN BRI ports support NT and TE selectable mode options.

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QuadroM32x



The QuadroM32x IP PBX was designed for larger businesses with a greater need for IP extensions and SIP trunks. The appliance boosts capacity to as many as sixty concurrent calls and scales to 192 extensions.

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QX1000



The QX1000 offers a complete solution for enterprises with up to 1,000 users. This pure IP solution offers all of the advanced functionality found on our leading SMB products but with increased capacity. To better serve our enterprise customers, the QX1000 offers a full hot-standby feature and enhanced QoS options for corporate networks.

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Call Recording

The Call Recording is a purchasable feature for the following IP PBX products: Quadro4xi, Quadro16xi, QuadroM8L, QuadroM12Li, QuadroM26x, QuadroM26xi, QuadroM32x and QX1000.

This service is used to record PBX, SIP or PSTN calls on the Quadro and stored either locally on the Quadro using internal memory or on an external server. Depending on the specific IP PBX solution, this feature can support up to 32 ports of simultaneous recorded calls. Calls are recorded by pushing the record button on an IP Phone, programming specific extensions to be recorded or recording every active call. Calls made to the auto attendant, voicemail or that are pure pass-through cannot be recorded.

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Call Recording tech data sheet

Automatic Call Distribution (ACD)

Automatic Call Distribution (ACD) is a purchasable feature to support call center environments allowing for more customizable call distribution management. Adding this feature to a QuadroM8L, QuadroM12Li, QuadroM26x, QuadroM26xi, QuadroM32x and QX1000 will allow these systems to be used as an IP call center. Calls can now be distributed a number of different ways as described below:

  • All Agent Ringing-All of the Agents' phones ring simultaneously.

  • Round Robin-Each of the Agents' phones are sequentially tried.

  • Longest Idle-Call is sent to the Agent who has been idle the longest since their last call.

  • Less Busy During Last Half Hour-Averaged over the last 30 minutes, the Agent that has been less busy will receive the call.

  • Random Hunting-The Agents are selected at random.

  • Skills-The Agent who has the highest composite skill grade will receive the call.

With this feature installed, users of the Quadro will also have access to the Statistics Monitoring and Reporting (SMR) tool. This Windows application with provide real-time ACD details to your desktop for easy viewing. For more information on this application, please review our Software Applications section for SMR.

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Automatic Call Distribution tech data sheet

Barge-in Feature Pack

Three unique features will be enabled when the Barge-in license is activated. Silent Monitoring, Agent Whisper and Supervisor Barge-in will be available as enhanced features for authorized users on the IP PBX. These features do not require the ACD Activation key to be installed and can be used with regular user extensions on the QuadroM8L, QuadroM12Li, QuadroM26x, QuadroM26xi, QuadroM32x and QX1000.

  • Silent Monitoring:

    The Supervisor will be able to listen in on a call by dialing *91+extension number. With this option users may only listen to the other party's call, and there is no audible notification.

  • Whisper Mode:

    The Supervisor will be able to listen in on a call and advise the agent on things to say to the caller. The Supervisors comments are only heard by the Agent. The Supervisor can active Whisper Mode by dialing *92+extension number. The extension dialed will hear an audible tone to notify the single user that someone has joined the call.

  • Barge In:

    An ACD Supervisor will be able to join an established call and have a 3-way call by dialing *93+extension number. All participants will hear an audible tone to notify that another party has joined the call.

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Barge-in tech data sheet

Audio Conference Bridge

An integrated conferencing feature is available for the QuadroM8L, QuadroM12Li, QuadroM26x, QuadroM26xi, QuadroM32x and QX1000. Depending on the specific IP PBX, a maximum of 64 conferencing ports can be added with purchasable feature keys. The number of available ports determines how many active users can be on the individual conference bridge at one time. More than 64 unique conference bridges can be configured per system for use by authorized owners.


Video Conferencing

Audio conferencing has always been the method for group communication, especially for remote users. Today video is more affordable and offers an additional return on investment when addressing remote communication needs. The ability to visually describe something or determine moods and gestures greatly increases the effectiveness of remote communication.

Video conferencing is available on all QuadroM IP PBX products after activating the appropriate feature key SKU-QUADRO-0780-0800 (in addition to purchasing the audio conferencing licenses). The following participant numbers are available:

  • QX1000:

    Fifty-two 2 video participants licenses can be purchased for a total of 104 video conference participants in all active conferences. The maximum total number of video and audio participants in all active conferences is 288.

  • QuadroM32x:

    Eight 2 video participants licenses can be purchased for a total of 16 video conference participants in all active conferences. The maximum total number of video and audio participants in all active conferences is 64.

  • QuadroM8L/26x/12Li/26xi:

    Five 2 video participants licenses can be purchased for a total of 10 video conference participants in all active conferences. The maximum total number of video and audio participants in all active conferences is 32.

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Video Conferencing tech data sheet